Happy Bay has a ‘My Account’ feature where you can create a new account.

Alternatively, you can check out as a guest– all transactions on-site
will be made as a guest user. 

In case you face any difficulty accessing your account, you can reset
your account password by clicking here.

We take good care of the details you share with us. You can find all the information in our Privacy Policy Page.

You can find your order details on the “My Account” page. If you checked out as a Guest User, you can still find out information on your order through transactional emails that will be sent to you. For any other order-related queries you can contact customer service with your order reference number here info@worldofhappybay.com.

We ship all the orders within 24 hours of receiving them.

Transit times vary from country to country. For USA it is usually delivered within 7 days.

We intend to deliver your order within 7 days from the order's date.

Yes, you can track your order. You’ll receive an e-mail from our end providing you with a serial tracking number or a tracking link to know the status of your order. In case you need any assistance tracking your order, visit the Contact us page for help.

It's quite simple – click here for all the information you'll need to return your order.

You can find information on our return policy, including any costs, here (link to Returns policy)

Once we've received your order, it can take up to 14 days for your refund to be processed. You'll receive an e-mail notification as soon as this refund has been issued.

We sincerely apologize if you receive a wrong or damaged product. We always strive to deliver your order in perfect condition. If you encounter any issues, please notify us within 7 days of receiving your order.

Situations We Take Full Responsibility For:

1. Wrong Product Received
If you receive a different product, color, or size than what you ordered, we will assist you in exchanging it for the correct item.

2. Damaged Product Received

If you receive a torn or damaged product, you have two options:

a) Return for a Full Refund

• Email us a picture of the damaged product.
• Ship the product back to us.*
• Our team will conduct a quality check.
• You will receive a full refund within 7 working days.

b) Replace with a New Product

• Ship the product back to us.*
• Our team will conduct a quality check.
• You will receive the replacement within 7 working days.

Note:
Currently, we do not offer reverse pickup for returns. You will need to ship the product to the provided return address. We will reimburse up to $10 for shipping costs (shipping receipt required).

To find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.

To process the cancellation of an already placed order, we have a short grace period from placing the order till shipping the order. This means you can cancel the placed order anytime before receiving the shipping and tracking details. Please note, that we do not accept cancellation requests after the order has been shipped.

If you need any assistance in cancelling your order, call our Customer Service (Customer care number) team and we'll see what we can do.

We offer to modify your current placed order for the following situations:

If you want to add a product to your current placed order OR/If you want to exchange the size/colour of the products of your current placed order Modify the shipping address of your order

To modify a placed order in case of the above-mentioned circumstances, drop us an e-mail at info@worldofhappybay.com. We’ll assist you in modifying the order cart as much as possible. 

To process modification of an already placed order, we have a short grace period from placing the order till shipping the order. This means you can modify the placed order anytime before receiving the shipping and tracking details. Please note, that we do not accept modification requests after the order has been shipped.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

You can pay for your items using the following payment methods:

American Express, Visa Debit, Mastercard, Maestro, Paypal, Switch.

We’d love to work with you! Please send us an email at info@worldofhappybay.com with the potential opportunities,

For all international franchise and distribution/agency enquiries, Fashion Models, Photographers, Influencers, Fashion Designers, Graphic Designers

Please feel free to connect with our customer services in case of any queries. Contact us